Every year, J.D. Power and Associates conducts an Initial Quality Study, which examines 33 international automakers. This study serves as an industry benchmark for new-vehicle quality after ninety days of ownership, and the results are based on actual owner reports about how satisfied they were with the quality of their new cars during the first three months of ownership.
We are very excited to announce that the 2013 Town & Country ranked first in the minivan segment!
Doug Betts, Senior Vice President of Quality at the Chrysler Group, had this to say about the award:
"The Chrysler Town & Country is the highest-ranking minivan in two of the three most recent initial quality reports. ... The team at Windsor Assembly Plant has really embraced World Class Manufacturing and recognizes that every employee has a role in improving the quality of our vehicles."
Betts went on to explain:
"We don't want our customers inconvenienced by any issue, regardless of whether it's something that breaks or a design feature the customer doesn't like. ... Quality means different things to different customers and we design and build vehicles to appeal to a diverse customer base. Chrysler Group has defined six different types of quality and we have teams working hard to make improvements across the board."
We're also excited to announce that the 2013 Chrysler 300 placed third in the large car segment.
To learn more, come see us here at the dealership. For drivers in and around Northfield, Chrysler Town & Country and Chrysler 300 models are available here, and we would love to help you drive away in one today! Come see us soon!