Fields Chrysler Jeep Dodge

February 1, 2010

Dear Mr. Fields:

I have just purchased a Jeep Grand Cherokee from your dealership, my third from your group. My salesman was Eli Luber and I would like to commend him for being very business-like and helpful. He took time to walk me through all the new features of the car and encouraged me to come back to him with any questions I might have. I was very impressed with this personal service.

Sincerely,

Sue Golan,

May 7, 2010

Jim,
 
This is the 3rd Jeep that we have purchased at your deaership.  Actually , my son first started our picking Fields with his first purchase of a jeep at the old Glenview store on waukegan road.  He hyped up the deal and the way the salespeople treated him.  This led us to swich to jeep and we have always been treated fairly on any dealings with sales personnel....Every employee that we have ever had contact with, from service dept, clerks, mechanics, to the people at the coffee stand have always been friendly and helpful.  We have always told others about our experiences with your dealership so thank-you for building our confidence in having any dealings with your store.
                                                                          

Joseph Jung,

May 3, 2010

Mary,
 
Your internet staff, Chris, was the deciding factor in choosing Fields Dodge for my purchase. Looked for some time and thought I would end up purchasing a Dodge Challenger from EBay. Chris kept sending e-mails and following up which kept my interest and Fields Dodge as consideration. Quite frankly had Chris not kept sending e-mails I would have forgotten about Fields Dodge as an option.
 
After 6 - 7 months of shopping I am very satisfied with my decision to purchase the Dodge Challenger from Fields Dodge.
 
Thank you for your e-mail.

Brian Skelskey

Brian Skelskey,

March 14, 2010

Dear Mr. Fields:

In 2004, I purchased a Willys Model Wrangler Jeep from your dealership. Starting with the sale by Ed Miles, I have been treated like royalty every time I come into the dealership for routine maintenance. In an era of mediocre people, mediocre workmanship, and disappearing customer service - your store exceeds my expectations every time in ALL these areas.

Jim Moyer exudes the kind of leadership and enthusiasm  that explains much of what I observe. Your service department people ALWAYS spring into action the moment I drive in. They communicate magnificently when work needs to be done as well. You have one mechanic in particular, Mike, who has taught me a lot about Jeeps over the years, and cares more than any other mechanic I have ever known about pleasing a customer. (I know the dealership scene going back to being a kid in Minneapolis where my grandfather ran the largest Dodge dealership in the Twin Cities.)

I know you're in a tough business right now. But your dealership will be on my mind when it is time to purchase an additional vehicle. The Willys stays! You have a great family name and a great identity in Fields Jeep and your other lines. I know customer loyalty doesn't happen by accident. You have to earn it. You have earned mine forever.

Sincerely,

Dennis Anderson,

Dear Jeff:

There is a reason we remain loyal to the Fields family - it is people like you who keep us returning and who make us feel like part of the family. Thank you for taking such good care of our son. It's integral for him to learn how to buy a car with the right group and the right person and I'm glad it was with you.

We hope to do business with Fields in the years to come.

Many thanks -

Cathy and John Bradley,

September 3, 2009

Dear Patrick:

Thanks again for all you did to make the purchase of my Jeep as smooth and enjoyable as possible. I really appreciate all your efforts on my behalf and the service I received from everyone there was fantastic.

Take care and let me know if I may be of assistance to you in any way. I look forward to catching up with you again soon.

Thanks for your outstanding service and attention to detail. Best wishes for continued success.

All the best,

Shon Morris,Northwestern Athletics

September 8, 2009

Dear Mr. Moyer:

My name is Allen Secrest and I recently purchased a 2009 Jeep Grand Cherokee at your dealership. In short, my experience was exceptional. Having visited several other local dealerships over the preceding weeks, I can honestly state that the customer service at Fields surpassed all of my expectations. Jeff Malec, my sales consultant, was not only knowledgeable (i.e. there was not a single question he could not immediately answer) but also made a special effort to make me feel comfortable with my potential purchase (i.e. encouraging me to repeatedly, and independently, test drive multiple models).

Jeff's approach, combined with a fair appraisal of my trade-in, sealed the deal.

Please be assured that I will recommend Jeff, and Fields Jeep, to anyone I know who is in the market for a new SUV.

Sincerely,

Allen Secrest,

August 18, 2009

Dear Mr. Fields:

I just wanted to drop you a note about the outstanding service I was recently given by Jim Moyer and Jeff Malec. I just purchased a new Jeep Sahara Unlimited for my son. this was our fifth Jeep bought at Fields.

Jim's offer was quite fair and easily agreed upon. I really appreciated the no haggling that occurred. Jeff arranged the sale and transfer very quickly and made the exchange almost effortlessly.

If all car buying was this simple, I wouldn't have waited six years to trade my BMW (which I bought at Fields also). I felt you should know about their assistance.

Best Regards,

Frank Bramson,

June 24, 2009

Just a note to let you know how pleased we are with our Fields experience. From start to finish, things were prompt, friendly, and fair. I have wanted a Jeep Wrangler since I was 19 and while I won't say just how many years that is, it's a LONG time! I did a lot of shopping around in person and online and am absolutely thrilled that the exact Jeep I wanted was at Fields. I found it through a google search. Chris in your online department was fast, friendly, and was able to get us an appointment to look at right away which turned into a sale. It is interesting to know that I contacted at least three other dealerships and never even got a response back! We are also very pleased with the service we received from our sales person, Alan. He was very helpful and patient. In short, we couldn't be happier. Friends of both my husband, and I, recommended Fields to us and now we will, too.

Cheers,

Stephanie Dziedzic,

June 4, 2009

Dear Mr. Fields:

As a regular customer of Fields, I have experienced yet another example of quality service provided by your staff. In November, 2008, I purchased a Chrysler Sebring convertible with the help of Ed Miles and Jim Moyer. With approximately 4,000 miles on my odometer, the top of my convertible failed to close. I phoned Fields, and was asking to bring the car in. Having dropped the car off just prior to the closing time, the problem was speedily resolved by noon the following day.

I parked the car in my garage and went to Wisconsin for three days. Upon my return, the car would not turn over. I phoned Fields service department and told them of my predicament. The service department gave me the name of a person at AA towing and provided their phone number. When I spoke with the person at AA towing, I was surprised to learn that Jim Moyer had already phoned AA and told them I would be phone.

I phoned Jim and he said he would send Josh from Fields with a loaner to pick up my car. Josh arrived promptly, used a jumper cable and took my car to Fields. The problem was resolved with a new battery and I returned the loaner that afternoon.

Jim Moyer's prompt, efficient response to my situation was remarkable. My satisfaction with Fields is exemplified with the fact I have bought five cars from Fields over the years. That satisfaction with the vehicles is complemented with your outsanding personnel.

Sincerely,

Bill Gourley,

May 13, 2009

Dear Mr. Moyer:

Last week I had the pleasure  of purchasing a 2009 Chrysler Sebring convertible from Jeff Malec. I explained to Jeff that I had attempted to buy a new one to replace my 2004 Sebring last year at another dealership. I tabled thoughts of buying a new one at that time, primarily because I was so turned off by the salesman! I won't go into the details.

As you can see by my letterhead, I'm in the public relations business. During more that 25 years in the field, I have worked with and trained many sales professionals. I"m writing this letter to tell you that Jeff is the perfect textbook case of a great sales person!

Every aspect of the transaction was handled flawlessly! I never felt pressured or a bit uncomfortable with him. After about half an hour, I felt like I'd known and trusted him for years. (Isn't that what being a terrific sales person is all about?)

I believe in feedback, and I've certainly complained when customer service was lacking. I've also written several letters like this one. (Unfortunately, there are more of the other variety.)

Again, cheers to Jeff Malec, my salesman of this month and every month!

Sincerely,

Beverly B. Kennedy

Beverly Kennedy,Bev Kennedy and Company